For the past month, the NCover Support Team hasn’t been very responsive.
Ok, they haven’t answered any support questions at all.
But there’s a good reason for that.
We haven’t been getting any.
Well, we’ve gotten support cases.
But they’ve been blank.
Every. Single. One.
But there’s a good reason for that too. You see, the form that submits the support ticket sends the data to an API that expects the data in a subtly different format than it recieves it in. So, after a 2 minute bug fix everything works again. A bug caused by a series of typos. Simple to fix, hard to catch. The web team has decided to write more functional tests.
If you submitted a support request to us through the www.ncover.com/support/ticket page in the last month, we apologize, but we didn’t get it. If you care to re-submit the ticket we will be more than happy to give it top priority and make sure it gets taken care of as soon as possible.
If you submitted a support request to us through the support@ncover.com email however, we did receive the request and responded to it with our usual alacrity. You can always submit support questions to us through the support@ncover.com address.